Terrible delivery service - VEHO

[mikabizz]

I have had many things delivered via online orders and never had issues when Sephora uses services like Fedex, UPS, etc. My current order I found out is being delivered with Veho.  Never heard of it and after the TERRIBLE customer service issues, I wish I never had.  

After stringing me along for 4 days stating that they were unable to deliver my package and it was returned to the warehouse.  I had 4 different reschedules after texting back and forth with their reps.  I gave extremely thorough delivery instructions and even asked to receive a call if they are struggling mid delivery, which I don't understand since no other deliver service has issues (fedex, ups, doordash, uber, etc.).  After not receiving a call or my package for the 4th day in a row, I reached out and was told that my package was lost.  It's now been over a week since I ordered my products and I still don't have them. This company hires random people to deliver.  I personally don't want someone who doesn't work for a reputable company handling my deliveries.  In my opinion, I think someone stole my package and Veho has absolutely zero accountability. 

I am curious if Sephora will provide any sort of compensation for the headache.

I AM BEGGING SEPHORA NOT TO USE VEHO FOR THEIR DELIVERY SERVICE.  Knowing this is a possibility makes me not want to order anything online which in turn will decrease my overall spend with the company.  Please terminate whatever partnership you have with Veho.

[DaneeBT]

Hi @jlr22 I am so sorry to hear about this! We appreciate your feedback and I will share your feedback with the appropriate teams. I understand this is disappointing and I apologize some of your items are now out of stock and for the service you received.

[keelybt]

@mikabizz I'm sorry to hear about this experience. I will send you a PM for more information.