Temporary sephora visa card not working

[mrdcd298]

I opened a sephora credit card. They added the temporary card and 25% discount in my profile. Before I applied, it said temporary card can be used immediately. However it’s giving me an error. I also tried in the app and found same issue. I saw in the app in the credit card info seems that security code is missing. Looks like sephora programing error. I have seen other posts people having same issues and trying contacting the credit card issuing bank is useless. I can wait for the physical cad to arrive. But In case if i miss the discount deadline due to the item i want going out of stock, i just want assurance that sephora will honor me the discount in such situations. And if anybody figured out a solution then please help. Thanks.

[keelybt]

@mrdcd298 I'm sorry to hear that you are having difficulty! We will be happy to honor the promo once you receive the physical card. If it is not available on your account, please contact us by phone or chat and a Beauty Advisor will be happy to help. 

[MamaRed1975]

I was approved for a new Sephora card yesterday.  Temp. card has been applied, but no code for a 25% discount.  Where/when do I get that code?

[DaneeBT]

Hi @MamaRed1975 

Sorry to hear that! I'll send you a PM.

Regards,

Danee

[clrwlbrn]

I’m having the same issue, and I don’t understand what to do.

[DaneeBT]

HI @clrwlbrn I'm so sorry about this! I'll send you a PM.