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Post in Customer Support
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TINY stingy sample

I went to sephora yesterday and got 2 samples. one of The Olaplex treatment, and one for the Sunday Riley luna oil. I have THICK long hair down to my butt, The employee gave me one of those tiny plastic capsules halfway full of Olaplex.. What am I suppose to do with that? it's enough product to MAYBE use on my EYEBROWS. She also literally gave me 1-2 drops of the Luna oil which barely sat in the crease of the plastic capsule, not even enough to dip a finger in not enough for ONE use. Both Testers were new/full. I'm just totally baffled by giving a Rouge customer a half a capsule of olaplex the size of the tip of my pinky finger. becoming less and less jazzed about what you offer and how you treat people sephora 

Re: TINY stingy sample

Hi @M3owza,

 

I'm really sorry to hear about your store experience and I will share this with our Retail Division! In the future, I recommend asking the Cast Member if they're able to add more product to the sample jar or to fill it to the top of the jar. Depending on the product , the sample jars may not be big enough for one application. I understand this may be disappointing and once again, I'm sorry for your experience!

 

Always,

Danee

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