Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Store Complain, Whoever goes to this store (Newport Mall, Jersey City) be ready to be treated awfully

If you decide to go to Newport Mall in Jersey City, please go to the Sephora in Kohls, they are so welcoming and sweet, as for the other Sephora it was an awful experience I've been going here for years now and with my recent visits, I got followed around by this one employee, I'm not sure her name but I think she may be the manager, and when I went to cash she came up to me and asked me where if I paid for an item or where did I put it, after harassing me and following me around the entire store. And this was WHILE I WAS CASHING, it was absolutely embarrassing because there were other people and employees around. The next time I went to buy an item and return, separately as it wasn't my item to return but my siblings', and she yelled at me and asked why didn't I just do an exchange, and when I handed her the item and the receipt to return she threw the receipt at my face. She's absolutely awful and is so unwelcoming. I would suggest going to the sephora in Kohls or make sure she isn't in the store when you go in. She also mumbles under her breath about the people that walk in, I'm not sure if she thinks we can't hear her but we definitely can.

 

I'm not the only person who has dealt with this, but please if you ever decide to go here and want to be treated like a human Kohls is the best place to go.

 
 

Re: Store Complain, Whoever goes to this store (Newport Mall, Jersey City) be ready to be treated...

@Angel10101010 I'm so sorry to hear about this experience. I will send you a PM. 

1 Reply
Conversation Stats
  • 1 reply
  • 551 views
  • 1 Hearts Given
  • 2 Contributors