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Post in Customer Support
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Naomi1995
NEWCOMER I Vib
‎12-08-2021 08:39 AM
‎12-08-2021 08:39 AM

Stolen package

Good Morning,

 

I am trying to help my mom out she ordered something from you guys but her old landlord has stolen the package and wont give it to her.  How do I go about getting her money back or getting another item shipped to her

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LaurieBT
MOD Rouge
‎12-08-2021 09:10 AM
‎12-08-2021 09:10 AM

Re: Stolen package

Hi @Naomi1995,

 

I am so sorry to hear this! We kindly ask that the Beauty Insider account holder contact us directly regarding their order. Your mom can contact us here in the Community, or by phone at 1-877-SEPHORA (1-877-737-4672), or through private message on Facebook, Twitter, or Instagram. Thank you!

 

Warm regards,

Laurie

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  • 1 reply
  • ‎12-08-2021 08:39 AM
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