Stolen order

[sooahkkrs]

i ordered a Valentine's Day gift for my friend and im usually just an in store shopper but l've been really busy with work and these items were not all stocked in the mall nearest to me so i had to place an online order. I just came back from work today so excited for my delivery email that Sephora sent saying it had arrived around 2:30pm!! But when i checked the porch there was nothing. This has never happened to me before and our house is usually good with packages but i think with the Sephora sealing and fragile showing another person snagged it off the porch before i got home.

This was a really expensive order that I carefully picked for each of my friends for galentines and I'm flying out for a girls trip in which I was supposed to start wrapping these today. I'm just really stressed and I don't know what to do and I'm concerned that I lost my money.

I love Sephora so much but their chat representative is not being any help and said they cannot do anything. 

[Richie8722]

I have the same Experience with Sephora online Order. I made a purchase, and I got a notice that the order was delivered. When I got home the order was nowhere to be found, I contacted Sephora and told them about my missing order, A customer service representative let me know that because the delivery service took a picture of the delivery, they would not redeliver my order nor will they refund my money. Just seems like I am been scammed out of my hard-earned money. This experience was horrible.

[keelybt]

@Richie8722 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[Richie8722]

The Order number is 

[keelybt]

@Richie8722 I have removed the order number from your post as we do not recommend posting that publicly. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app. 

[LaurieBT]

@sooahkkrs, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[sooahkkrs]

hello, thank you for reaching out. I have turned on my private messages now

[keelybt]

@sooahkkrs I have sent you a PM.