Stolen gift card

[fitgirlie]

I tried to use my $50 birthday e-gift card in store yesterday and was told the balance was 0. After calling customer service it was revealed that my gift card information was stolen and redeemed by a scammer out of state. I’m beyond upset by this and am requesting any help in restoring the $50 gift card balance that was stolen from me.Thank you.

[DaneeBT]

Hi @fitgirlie,

I'm sorry to hear about this! I will send you a PM.

Always,

Danee

[fitgirlie]

Is it possible to receive customer support with this stolen gift card issue? My responses back have been disregarded by the former customer service agent that was helping me. Please help.

[LIndsayL123]

The same thing just happened to me. I was chatting with a rep name Mylene, she told me the card had already been used and balance was at $0. It was used in store 201, at the time it was in a package to my overseas military base. She just told me to contact the FTC and nothing could be done. When I tried to ask for more info she ended the chat abruptly before I could read the last 2 messages. I’m hoping something can be done for both of us! 

[LaurieBT]

Hi @LIndsayL123,

I am sorry to hear this and I will take a look in more detail. I will send you a private message shortly. Thank you!

Warm regards,

Laurie

[LaurieBT]

Hi @fitgirlie,

I am sorry for the trouble! I will take a look further and will send you a private message shortly.

Warm regards,

Laurie