Sorry, your promotion has been removed as it is not enabled.

[emssie]

I received a 15% off code via email today and it’s not working when I copy/paste it in my cart. The product brand & method of shipping are in line with the conditions. Anyone else is experiencing this issue? 

[LaurieBT]

@emssie, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with a screenshot of the promotion you received, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!