Someone used my email to place their order?

[neena505]

Someone apparently used my account email to place their order.. my points dont seem to be touched and my billing seems to be safe, but I am confused to how this has happened and if I need to be concerned. 

[keelybt]

@neena505 We will be happy to look into this for you.  It looks like your private messages are currently turned off. Please send me a private message with the order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[neena505]

Hello, I am not sure how to send you a private message since I am roughly new, but I found a way to turn on the private messages system if you are alright with messaging. 

[keelybt]

@neena505 I have sent you a PM. You can view your PMs by selecting the envelope in the top right-hand corner.