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Post in Customer Support
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Yumaaaa
NEWCOMER I Insider
‎03-11-2023 11:31 PM
‎03-11-2023 11:31 PM

Someone else is using my Sephora account.

Sephora how do we fix this problem? As I keep getting an email that someone is using my account, I see all the purchased they have made in months.

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3 Replies
Mistykim
NEWCOMER I Vib
‎12-28-2023 12:37 PM
‎12-28-2023 12:37 PM

Re: Someone else is using my Sephora account.

Someone used my points and this is why I could not use my BIRTHDAY points last year :(. 

 

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1 Reply
LaurieBT
MOD Rouge
‎12-28-2023 02:13 PM
‎12-28-2023 02:13 PM

Re: Someone else is using my Sephora account.

Hi @Mistykim,

 

I'm sorry to hear this! I'll send you a message shortly.

 

Best regards,

Laurie 

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DaneeBT
MOD Rouge
‎03-12-2023 07:01 AM
‎03-12-2023 07:01 AM

Re: Someone else is using my Sephora account.

Hi @Yumaaaa 

 

I am so sorry to hear about this! Please contact us via phone at 1-877-737-4672 so we can further assist you with your account. Thank you.

 

Regards

Danee

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3 Replies
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  • ‎03-11-2023 11:31 PM
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