So rude...

[Anonymous]

I went into my local Sephora today to get a concealer. I always have a hard time finding one that matches my skin type and colour (I'm super pale with dry skin). I decided maybe I can ask a csr and BOY was she rude. She started off by asking me questions. When I answered her open question "incorrectly" she got mad, rolled her eyes and said 'that' not what I asked you', in the worst tone ever. Then kept making the impressions that I'm new to makeup even though i mentioned im VIB, and said two times that I dont know what I'm doing. ended up not buying anything and I don't think I'll be asking for help again anytime soon. Is this a common thing for everyone  or...?

[PenelopeBT]

Hi @Anonymous

We’re sorry to hear about your store experience and appreciate you bringing it to our attention. We strive to provide our clients with a welcoming environment and take pride in our client service. Please send me a private message with the date/location of your visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Make sure to also include your email or phone number if you wish to be contacted back in regards to your experience. Thank you!

Warm Regards,

Penelope