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Post in Customer Support
Anonymous Insider

Should my Super Shock shadow look like this?

Today, I received the first order I had ever placed on the Sephora website. The other products looked fine, but the shadow just looks destroyed. It feels gummy, there’s barely any of it, and it’s formed into a circle in the middle. I’ve ordered this brand of shadow before, but only from Colourpop, and it’s never looked like this. The texture is so strange that I can barely swatch it.

Re: Should my Super Shock shadow look like this?

Hi @Anonymous Oh no! If you still need assistance with this, please send me a PM with your order number. 

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