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Post in Customer Support


I placed an order early Monday morning that had an ETA on this Friday today. The order is still in processing and I got an email saying there's a problem in the warehouse and that I will be contacted whenever my order ships. I've never had this happen, it seems like a couple other people are having a problem too. I'm just wondering if my order actually exists? If anyone has any information and let me know.


Re: Shipping

Hi @Muglet I can confirm your order was successfully placed. Due to extreme weather on the East coast, our fulfillment centers are experiencing delays. We know you are looking forward to receiving your package, and delays are frustrating. Your package is being prepared and will be sent out to you soon. Please keep an eye out for an email that will let you know it is on the way. Thank you for your patience!

Re: Shipping

I absolutely understand that there is extreme weather on the East Coast. I live in Missouri and all of my packages are shipped from... (Correction) Mississippi.

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