Shipping speed

[harrypotterfan6]

I placed my order 3 days ago and it still hasn’t shipped. Is anyone else having delays with their orders? There isn’t a major sale going on, so I’m surprised it’s taking this long to ship.

[keelybt]

@harrypotterfan6 I'm sorry for the wait! If you submitted your order over the weekend, it may take a couple business days to ship.  It looks like your private messages are currently turned off. If you'd like me to take a look, please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[harrypotterfan6]

@keelybt Thanks! I’ll pm you my order number.

[harrypotterfan6]

@keelybt  thanks so much for looking into it! I appreciate it!!

[keelybt]

@harrypotterfan6  I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser. I did take a look at your order and it does look like it should ship soon!