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Post in Customer Support

Shipping delay for 2 Business day shipping

I ordered a bunch of skincare and a sale eyeshadow palette today in the wee mornings around 2 am and because I urgently need the skincare stuff I bought, I chose 2 business day shipping which I had to pay $10.95 for. The checkout page quoted an ETA of May 20 but this morning when I checked my order status, the shipment's been delayed to Friday May 22 instead. 

I get the whole COVID-19 delay and would be a lot more understandable had I chose free shipping instead, but I did shell out extra money for that so I'm just kinda annoyed that it was not what the website had advertised. More than nothing, I just want an explanation, if this is considered the norm and whether I can get a partial refund for the shipping fees.



Re: Shipping delay for 2 Business day shipping

May I Ask you did you get the shipping fee back?

Re: Shipping delay for 2 Business day shipping

Hi @hsuehtt98,


I'm so sorry your order isn't arriving on time! I'm going to send you a PM to further assist.




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