Shipping Times

[Allygirl101]

Has anyone noticed shipping times are much longer than usual?  It’s taking over a week for me to get packages in Calgary when they used to arrive within 2 days.  Has anyone else noticed this too?

[LDC77]

Yes. Unfortunately delivery times have increased and service has decreased. I never had any delays or issues before they started using fleet optics instead of Canada post. Now every order has taken over a full week and the tracking information is never up to date. It's a total hassle now waiting for a courier to randomly show up without notice. 

[LaurieBT]

Hi @Allygirl101,

I'm sorry that your orders are taking longer than expected to reach you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie