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Post in Customer Support
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mahumq
NEWCOMER I Rouge
‎10-10-2018 06:38 PM
‎10-10-2018 06:38 PM

Shipping Issue

I recently placed an order, and while doing so, I forgot to change the shipping address, as I no longer reside at the address it's being shipped to.  My shipping address and billing address are now the same, but I was wondering if it could be fixed since I no longer have the opportunity to change the address? 

 

Thank you!

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StephanieSBT
ALUM II Insider
‎10-11-2018 11:19 AM
‎10-11-2018 11:19 AM

Re: Shipping Issue

Hi @mahumq,

 

Once an order has been placed, we're unable to modify or cancel the order, this includes the shipping address.  I'm going to send you a PM shorty for assistance!

 

Best,

 

Steph S.  

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  • 1 reply
  • ‎10-10-2018 06:38 PM
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