Shipper Waiver Authorization Letter

[MissAlicia16]

Hello. I need assistance on how to get Sephora Customer Service to provide written authorization waiving their right to pursue a claim on an order that I received from FedEx where the package was damaged and most of my products were missing. Sephora will not refund or replace my items and FedEx denied my claim because I don’t have a shipper waiver authorization form. I’ve been going back and forth trying to get this resolved since the end of December. Can someone please point me in the right direction? 

Thanks for any help provided!

[keelybt]

@MissAlicia16 I'm sorry to hear that your order arrived damaged.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact Sephora privately through Facebook, X or Instagram. 

[MissAlicia16]

Thanks! I’m not sure how to turn my private messages on and when I tried to message you, I got an error message. I’ll reach out to Sephora through IG.