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Post in Customer Support
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vivfredtootell
NEWCOMER I Insider
‎01-17-2018 07:10 PM
‎01-17-2018 07:10 PM

Shipped wrong item

Hello, I just opened my Order number XXXXXXX, and inside I found an it cosmetics CC cream. The order was supposed to be for the Sephora Collection House of Lashes x Sephora Collection Creme de la Creme Liner Set, UPC 0400018958049. The packing slip has the correct item on it. XXXXXXXX Can the correct item be sent? Thank you! Victoria

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RaquelBT
ALUM II Insider
‎01-18-2018 11:50 AM
‎01-18-2018 11:50 AM

Re: Shipped wrong item

Hi @vivfredtootell,

 

I wanted to let you know, I took out your order number and ship ID for security purposes! I'll be sending you a PM shortly to assist. 🙂 

 

Best Regards,

 

❤️ Raquel 

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  • ‎01-17-2018 07:10 PM
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