Shade Finder Not Working

[Jab5303]

Is the shade finder broken again? I am trying to match my too faced born this way shade of warm nude to Fenty Pro Filt'r Soft Matte Powder Foundation and keep getting a blank screen. Can someone help me match?

[hotstrawberry]

 I just get a blank page when I click Find Your Shade and Let's Get Started on Too Faced and Dior, it's working on Fenty.  I guess this means they aren't in the database.....

[ToriKennedy]

it hasn’t been working for me either 😞 makes it really hard to find products since they’re not doing samples! I keep buying products and having to return them.

[Nicky12346]

This won’t even work for their own brand of foundation I’m having the same issue

[DaneeBT]

Hi @Nicky12346

I'm sorry to hear that! I will send you a PM to gather more info.

Always,

Danee

[JaneanBT]

Hi @Jab5303,

I will send you a private message. 

Best Wishes,

Janean

[bhaban]

still not working.....

[keelybt]

@bhaban I'm sorry to hear that you are having difficulty. I will send you a PM for more information

[alexis12c]

I tried just now in 3 different browsers (on desktop and mobile both) and it doesn't work for me either. Any ideas? It just keeps looping when it asks me to login, even though I am already logged in.

[ellewick]

I'm having the same issue too. The shade finder keeps looping to the log in after submitting a familiar shade. 

[LaurieBT]

Hi @ellewick,

I'm sorry to hear this and I'll send you a message shortly.

Best,

Laurie

[MissyQuack]

Update on 12/29/22 THIS FEATURE IS STILL NOT WORKING!!!! 😞

[keelybt]

@MissyQuack Can you please provide more information about the issue you are experiencing?