Sephoria virtual swag bag

[charcharlunac]

Does anyone know when the Sephoria boxes are going to arrive? I have been going crazy because I have no idea when it is arriving, besides the fact it arrives before 29th 

[Harobedb]

Has anyone gotten the bag? Mine has been on "label created" for two weeks. An interesting detail on the Reddit Sephora site is that someone else who still hasn't gotten any info was told by a CSR that the troubleshooting email for Sephoria is now disconnected! A call for Sephora's CSR makes it sound like Sephora really has nothing to do with any of this. They'll take your complaint and "forward it." The only hard-and-fast rule about Sephoria is NO REFUNDS! And apparently, no swag bags, either.

Of course I'll never buy into this hype again. I'm just saddened that Sephora has become so indifferent to their customers, it's really jaw dropping. Do they really think people are so stupid that they don't notice the company has such contempt for their own customers?

[keelybt]

@Harobedb I'm so sorry for the wait! I will send you a PM for more information. 

[Kelinxoxo]

Has anyone gotten their shipping labels made yet?

[RNM2016]

I haven’t. And those that have, I’m not sure their packages have really been picked up by carrier. I feel like they just created labels so they could say shipping began in September. The lack of communication from Sephora/Sephoria this year is astounding. I hope the boxes are worth it because I will be  thinking long and hard before purchasing next year…

[anitaj]

I  too, am scratching my head in amazement at the delivery timeframe. What on earth are Sephoria organizers thinking about the customers they are majorly ticking off. Can we just mention that paying a shipping charge usually means that the parcel will arrive in a timely manner, and not some time off in NOVEMBER. I would hope that someone from Sephoria would at the very least send out an email explaining the situation. This makes me so sad that you have underestimated your customer's enthusiasm for this box and this event. It's is like you are telling us that we don't matter.

[Fanny24]

It's ridiculous,  and also we had to pay for the shipping 

[mich9993]

You get swag bags??

[DaneeBT]

Hi @mich9993 We had Virtual Key Swag bags available but regretfully, they are now out of stock. You can find more information regarding SEPHORiA here > https://www.sephoria2023.com/

[DaneeBT]

Hi @charcharlunac Swag bags will ship this month and arrive within 4-6 weeks after they are sent out! 

[charcharlunac]

Still haven’t received tracking information 

[RNM2016]

I haven’t either. And those that have received tracking…are your packages actually moving within the carrier network? I feel like they just created the labels so they could say that shipping began in September…. 

[keelybt]

@charcharlunac You should receive it soon. Please keep an eye out!

[charcharlunac]

THAT IS RIDICULOUS! We had to pay for shipping, just for it to take 4-6 WEEKS. Whoever made this time line should be fired. Everyone who has bought the virtual swag should definitely be compensated for this. When we bought it. No one said it would arrive in NOVEMBER. 2 MONTHS AFTER THE EVENT. This entire situation is ridiculous 

[cluelessgirl]

Is it really only travel size items? Last year it was 50$ and people got full sized items. I paid over 70$ for this just for travel sizes?

[jnetteAR]

Why does it take 4-6 weeks to arrive after it was shipped?? the event is end of September so why are we having to wait until Nov-Dec to get what we purchased months ago. That doesn’t make any sense. Please explain. 

[jessawess1]

Yeah I would have never ordered if I knew it was going to be November!!!! This is ridiculous. 

[Nainers]

4-6 weeks after shipment, arriving in November?! It seems they are being delivered via horse and carriage. I was hoping they were going to arrive shortly after the virtual event at the latest, so it felt like we actually attended. Not so long after that we had forgotten it was even arriving. Isn’t that like 4 months after ordering? That’s too close to Black Friday and seasonal shopping sales. Whoever made this timeline did a bad job. 

[jessawess1]

Yeah I’m pretty ticked. They should have communicated this!!!! Shame on you sephora 

[charcharlunac]

Also, it said they would be shipped out to us in the  BEGINNING of September. Also, isn’t the whole point of the virtual masterclasses that we get products and people teach us how to use them correctly…… if I knew it would arrive AFTER the 29th I would’ve never purchased it

[Chelle727]

Wow, November? I would have never ordered. And no canceling after ordered. No spoilers. And found out it’s only travel sizes after buying. I feel like an idiot..