Sephora survey points never appeared

[ShannB3]

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Has anyone else had this issue? I filled out the survey over a month ago, which the email said it could be 30 days before the points were in my account. Usually I wouldn’t mind but that was quite the extensive survey, and took almost an hour to complete. Even asking me to break down how much I spend by category at Sephora and competing beauty store providers into percentages.

 

[LaurieBT]

Hi @ShannB3,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Please note, the screenshot was removed from your post for security purposes. Thank you! 

Best,

Laurie

[ShannB3]

Thank you Laurie! I have adjusted my community settings to accept private messages