Sephora’s Beauty Insider Insights Lab

[Farize]

Hello, Can someone help me? I received an email with a survey link to join Sephora’s Beauty Insider Insights Lab. I clicked on it and it is not working. Is this real or a scam? Thank You! 

Best Regards, 

Farizeh

[LaurieBT]

@Farize, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Thank you!

[Farize]

@LaurieBT Can you please contact me to help me fix this? I tried doing it, and it didn't work. Now it says the link is expired. Thank you! 

[LaurieBT]

@Farize, on the mobile browser (m.sephora.com) or the desktop browser (sephora.com), please navigate to the Community then look for the gear/settings icon. You can update your private messaging preferences there. I don't believe the private message settings are currently available on the app. 

[jeanelle0128]

Can you please help me as well. I received the same email and when I clicked on the link it said it expired. 

[keelybt]

@jeanelle0128 I'm sorry to hear that you are having trouble!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a picture of the email you received or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Farize]

@LaurieBT I did that, and it still doesn't open the link. Can you fix this on your end or resend the email to me? It says the link is expired now. Thank you! 

[LaurieBT]

@Farize, thank you! I sent you a private message to assist further. 

[Farize]

Thank you so much! Can you help me with this? I am a bit confused how to do that. Thank you again!