Sephora, please stop deleting this post.

[LunaLily23]

Third time posting this... apparently someone doesn’t like the truth coming out. 

I have been a loyal rouge member for years. I recently tried to place online orders, and every single one was cancelled. After calling, I was reassured that it was likely just a billing issue that they would sort out in 24 hours. After not hearing back for over 24 hours, I called again to see if they came up with a solution. I was then informed that the “fraud team” from Sephora flagged my account for fraudulent activity. I was told that there were multiple accounts associated with my name and billing information (which is just completely false). They then proceeded to inform me that I would be unable to shop online for 365 days on my account. I was told that the only way to shop at Sephora would be to go in store. I informed them that I am a resident physician, and I am currently working in an Intensive Care Unit taking care of mostly COVID patients. I told them as a health care worker, it would go against everything I believe in to go shop in store during a pandemic, putting everyone in store at risk. The supervisor stated he agrees that I shouldn’t be shopping in store, and he proceeded to tell me that unfortunately, it sounds like Sephora won’t be an option for me to shop at for the next 365 days. I was completely astonished at this statement. I question the ethics of a company refusing to make accommodations to safely service individuals who are currently putting their lives at risk to take care of COVID patients. Does Sephora not realize people are actually dying of COVID? I urge everyone to take their business elsewhere. I am truly devastated that after my loyalty, Sephora tells me shopping with them won’t be an option for the next year because I am a healthcare worker and am unable to shop online. This is borderline discrimination. I hope Sephora actually reads this message and takes it to heart. Because this is not how you treat people during times like this.

[aprilaap]

Thank you for thinking of others and not putting us or sephoras workers in danger. I am also a rouge member have been for about 7 years I believe. During covid I received broken items, missing item, an item that looked fine on the inside but seal on box was broken and it had black dirt on outside near seal. I called sephora and they took care of all problems even said if I didnt feel comfortable with broken seal box they would replace it. I thought wow so nice of them, and I didnt feel save with the seal being broken during covid. Well then I get my on line orders canceled one after another. They banned my moms account because we live at same address when she doesnt even return things!!!! So WHERE ARE MY PERKS OF BEING A ROGUE MEMBER?

[DaneeBT]

Hi @LunaLily23,

I'm sorry to hear about this experience. I will send you a PM in just a moment.

Always,
Danee