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Post in Customer Support

Sephora doesn't care about their clients.

Let me get straight to the point. My mother gets lots and LOTS of emails of Sephora ''promotions'' when they're still basically making you pay like 10 times more than what the thing originally cost but well. Sephora just loves to shove itself in the face of their customers and try to convince them to pay for the stuff they can be for 20% less at the normal prize at local drugstores. and I don't care about your excuses or your explanations about the prize.

 

But where I'm trying to get, is that when there was the whole Post Canada thing, in which we couldn't receive what we had ordered from multiple companies, Sephora was one of them. And oh my god, if you really care so much about your client's money, perhaps give them a reason to come back, respect them and so DON'T transfer your stuff to Post Canada?? Because it just proved how you don't care about anything else than the money and what's less trouble. 

 

And also, like a lot of other companies, I know, but I will still bring it up, a lot of the ''before and after''s are fake. For example, a few months ago, I went to one of your stores and saw a publicity in your shop about a certain ''lip plumper''. The only difference is that the lady had lip liner in the ''after'' photo. And that was the only difference besides the gloss. And honestly, if for you, Sephora, you think the clients will think that the final look with the lip liner is gonna make people think her lips actually got plumper, you should've just edited your pic at this point to blur the lip liner and make the lips themselves bigger instead, I don't know. 

 

Also just something random but you know those perfume boxes with lots of small perfume samples in them that cost maybe around 130 Canadian dollars ( 93 USD )? I actually had a Jean Paul Gaultier Divine sample in them, and the fun thing with these boxes is that you get a normal format of the perfume you choose, among the perfumes of the boxes. So I got the Jean Paul Gaultier one ( THE 200 ML!!! ), because where I live, SEPHORA sells it at 230 Canadian dollars ( 165 USD ), and I could literally get it for a hundred dollars less. Plus, I can have 2-3 refills. So please, guys, no need to shop at Sephora unless they're the only ones having the product you want.

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