Sephora doesn't care about customers bad experiences

[Iovil]

A few months ago I posted about a bad experience I lived at Sephora Sherbrooke, Quebec. I was discriminated by an employee in front of my daughter. I got all these messages that they would contact me, but it seems it's only bots pretending to care about you. At the end of the day, Sephora doesn't care and won't have better politics so their employees will treat customers without discrimination. As for me, I really believed they would follow up and repair the damage. I really hoped they would reach out to the store so the employee or manager could apologize and that could be an example in front of my daughter, but Sephora doesn't care.

#sephoradoesnotcare. #racism 

[LaurieBT]

Hi @Iovil,

I'm sorry that you did not receive a response to your store feedback. Thank you for letting us know about this. We are happy to look into this further for you, but it looks like your private messages are currently off. 

You can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where a Beauty Advisor can further assist. If the chat is unavailable, please keep the page open until the next agent becomes available. 

Warm regards,

Laurie

[great1]

It’s just a customer service rep…

Like speaking to your credit card or insurance company to ask a question is all your going to get …. When you do get that call ….

nothing else happens after that …..

they say there going to call you back but for me it’s been 3 days going on day 4 and no return calls at all 

from Texas ya’ll