Sephora.com returns by mail

[greeneyedgirl107]

Hello.  I was online starting a return, and I noticed that more than one of the drop-off locations was USPS.  Are customers permitted to return properly marked packages by putting the package in a USPS drop box, like the box I have at work?  I used to be able to do that, but I thought Sephora did away with that option some time ago.  Or, do I have to drop the package off in-person at a USPS brick and mortar location?

Thank you, and please make sure to tag the correct greeneyegirl107--I'm the one with the diamond avatar 🔷

[LaurieBT]

Hi @greeneyedgirl107,

Thank you for reaching out! It looks like you can return your package to any USPS location or drop-off within USPS. 

Best regards,

Laurie

[greeneyedgirl107]

@LaurieBT we have a bin like this at work. Can I drop it in a bin like this?

[LaurieBT]

@greeneyedgirl107, as long as the items in that bin are processed by USPS, they should be able to process your package as usual. You may want to inquire with the USPS worker directly to confirm. 

[greeneyedgirl107]

@LaurieBT thanks 😊