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Post in Customer Support

Sephora Visa

I have not received my Sephora Visa Card in the mail yet and therefore cannot set up my paperless online payment method. When can I expect to receive the credit card through mail? I got approved for it on January 26, 2023. 


Re: Sephora Visa

They are awful to deal with, my card is expiring shortly and still don't have a new card and emailed them three times and this last time now i can't even log into my account. The rewards aren't worth all the trouble they caused between messing up my rewards and now this. 

Re: Sephora Visa

Hi @jennifer07 I'm sorry to hear about this. I recommend contacting Comenity Capital Bank directly as they should be able to further assist.


1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)


Thank you! 

Re: Sephora Visa

They aren't any more help when you call. It appears they are doing maintenance or having problems. even tried logging in with my account number and it didn't work.  thanks for your reply.

Re: Sephora Visa

@jennifer07 Sorry to hear that! I'll send you a PM.

Re: Sephora Visa

@mary0nce I would recommend contacting Comenity directly for more information, as they should be able to look into this for you:

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

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