Sephora Is Not Working

[AlexeyaGrace]

Hello, my Sephora app is telling me there is an error and not allowing me to shop or look at anything including my favorites and basket. I have had this issue for 3 days now. If someone can please fix this, that would be great! Thanks

[dshah]

Seems to be a problem again--tried both on the app and on my laptop and when I try to "place order", the order won't go through. Of course, every time I try, there's a pre-auth charge on my credit card! I know they will all be reversed, but if the order isn't going through, not sure why it's even starting the charging process on my credit card.

[keelybt]

@dshah I'm sorry to hear that you are having trouble!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Savvyblue1998]

I've been having the same issue. I get a popup that says "SAAT Header is expired." Are you getting that too? I can search for products, but it won't let me browse, look at my cart, or do much of anything at all really. I mostly use the app to purchase, so being forced to use a desktop is quite annoying.

[mthomas4841]

I'm having the same problem.  I've Uninstaller and installed the app yesterday 

 It worked fine all day and today I'm getting the message again.

[LaurieBT]

Hi @mthomas4841,

I'm sorry about this! I'll send you a message.

Best,

Laurie 

[LaurieBT]

Hi @Savvyblue1998,

I'm sorry to hear this! Can you please uninstall and reinstall the app on your device? I'll send you a message shortly to follow up.

Best,

Laurie 

[Savvyblue1998]

Uninstalling and reinstalling worked great, thank you!

[DaneeBT]

Hi @AlexeyaGrace oh no! I'm sending you a PM.

[hjys]

REAL THEY MEST UP MY ORDER!!!!!