Sephora Gift Card not working for online purchase!

[coffeeandcake]

I just received a Sephora Gift Card. Upon checking out and entering the 16-digit number and PIN, I got an error code stating the card was invalid. I called Sephora Customer Service, and they said it is, in fact, active with a balance of $50. They do not know why it's not working and recommended I make the purchase in person. This is frustrating and annoying. I will never purchase a Sephora gift card for anyone in the future, as I see many gift card holders experiencing the same problem. If anyone knows how this issue can be resolved for online purchases, please let me know.

[keelybt]

@coffeeandcake I'm sorry to hear that you are having trouble using your gift card online. I will send you a PM for more information. 

[dheethya]

Hey!

I just got a gift card for my birthday and I checked the balance over a week ago saying it had $25 but now it is saying that it’s invalid.

[DaneeBT]

@dheethya oh no! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your gift card number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[YesiNoDoubt]

Hello, 

I also received a gift card and it says invalid when I try to check balance online. 

[LaurieBT]

Hi @YesiNoDoubt,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie