Sephora Credit Card

[Chester65]

Is anyone having problems with Sephora Credit Card? Customer service said there having issues! And I can’t order anything on SALES! 
CUSTOMER SERVICE PHONE ISNT HELPFUL!!!!

[lisaz10]

Yes, I placed order on 7/10/22 and used $15 rewards code but my order didn't go through!  I tried to apply the RW code again but error said code already used.  I called number on back of card on 7/11/22 and rewards system was down.  I was told I'd get an email from system@mgiftcard.com by 7/13/22 but it never showed.  I tried to call number on card again today and sat on hold for 40 minutes twice!  The call was answered but no one addressed me...I heard talking in the background like a call center.  I'm calling the number provided in this thread and on hold.  I'm getting tired of the "update" as excuse for over a month and a half now!

[ElizabethAbreu]

Im having issues with the Sephora credit card it wont let me place and order and i have already payed my card!!!

Spoiler

[LaurieBT]

Hi @ElizabethAbreu,

I'm sorry to hear this! Our credit card partner Comenity has experienced recent outages and they're working to restore all issues. I recommend contacting them directly so they can check on this for you. Please call: 

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)
 

Best regards,

Laurie

[DaneeBT]

Hi @Chester65

I'm sorry to hear about this. I will send you a PM.

Always,
Danee