Sephora Credit Card

[nikki]

I keep getting an error that my information is incorrect and my order cannot be placed. I’ve been trying to place an order for 24 hours, in fact a reward I wanted to redeem went out of stock while I’m trying to get this fixed. All my information is correct, so I’m not sure what the problem is. Tried multiple browsers/the app. Any fixes???

[poppychain]

I am having the exactly the same problem trying to place an order with my card while redeeming my rewards. So far I’ve tried placing the order through the app several different times and it’s always the same telling me my credit card information is incorrect, which I know is not the case. Then I try again and it says the rewards have already been used 🙄

Seems like it’s a bug on Sephora’s end smh

[DaneeBT]

Hi @poppychain,

I'm sorry to hear about this! Please contact Comenity Capital Bank directly so that this can be looked into further:

1-866-841-5037 (Sephora Visa)
1-866-864-7787 (Sephora Visa Signature)
1-866-702-9946 (Sephora Credit Card).

Always,

Danee

[DaneeBT]

Hi @nikki,

I'm so sorry for the trouble you're having placing your order using your Sephora Credit Card and that one of the rewards you wanted to redeem is now out of stock! I suggest contacting Comenity Capital Bank directly for further assistance and more information.

1-866-841-5037 (Sephora Visa)
1-866-864-7787 (Sephora Visa Signature)
1-866-702-9946 (Sephora Credit Card).

I'm sorry for the trouble!

Always,

Danee