Sephora Credit Card not working

[peachytoast]

I'm trying to complete a purchase with my Sephora Credit Card but I keep getting a message that says:

"Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account."

I checked and all of the information I entered is correct. What should I do? Thanks!

[keelybt]

Hi @peachytoast I'm sorry to hear that you are having difficulty using your Sephora credit card.  Please contact Comenity Capital Bank diretly by calling 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (Sephora Visa Signature), 1-866-702-9946 (Sephora Credit Card), or (TDD/TTY 1-888-819-1918) for further assistance.