Sephora Credit Card issues

[Tinkerchelle73]

Applied for SCC on 5/10/22 and instantly approved. Cool, until I never received an email with any info at all regarding approval, welcome etc. Pop up screen stating "CONGRATULATIONS you're approved, you can start shopping with your temporary card in stores and or online," (not exact verbiage). Was told there was a temp card for use but no other details. Not to screenshot or jot down the details, as there were zero given.  Anyway, this temp card (only last four digits, was attached to my Sephora Account (saw under account info the mobile app) but, everytime I selected checkout, the purchase was denied due to security reasons. Ok?? So no 25% instant discount for online purchase, none of the other perks for using the card yesterday ONLY due to their ERROR. Spent the better half of 5/10 reaching out to Comenity and Sephora customer service with ZERO help, poor communication skills and, language barriers (due to outsourced call center) and lack of knowledge. Nobody could look up my account for security reasons,yet, had all my information "for security purposes."  In the end, I was told to wait for physical card. Thanks for nothing Sephora! Perhaps it would behoove Sephora to have a different process or an actual way to help potential or new customers with these types of matters instead of blowing it off. Awful experience. Don't even want to use the card but, due to the hard inquiry on my credit I am now stuck with said credit account.  

[chaospearl]

I'm having the same problem.  Security error when the offer promised I could make purchases immediately.  That's why I applied.  It has got to be fraud to make a false offer in order to get permission for a hard inquiry on my credit account.  They KNOW you cannot make purchases immediately, but they promise it anyway so that you'll apply and then you take a hit to your credit because of their fraud. So angry right now.

[DaneeBT]

Hi @chaospearl

I am so sorry to hear about this! Our bank partner, Comenity, is undergoing a planned system update that is taking longer than expected and it does not appear their phone line is currently available. I recommend contacting Comenity via phone at a later time for further assistance and more insight into this. I understand this may be frustrating and I'm sorry for this experience!

I will also forward your feedback to the appropriate team.

Regards,
Danee

[LaurieBT]

Hi @Tinkerchelle73,

I'm so sorry to hear about this and I'll send you a message shortly.

Best regards,

Laurie

[Tinkerchelle73]

Not certain what help I'm receiving of my messages are not even being received here neither in a PM or as a reply post.  Received your response today (5/13/22) regarding my issue from 5/10. Said email was just to inform me that you have forwarded my issue to the Sephora CC technical teams to research "look into my issue further," and you'll get in touch with me once (IF) you receive an update.  Clearly I'm not going to be helped amd by the time anything is done about this issue...might have received my physical card. But that doesn't give me back the perks/discounts/sales I have lost out on due to a poorly ran system. 

[LaurieBT]

Hi @Tinkerchelle73,

I do apologize for the inconvenience caused. Please know that I've forwarded this and our teams are currently looking into it further. I will be happy to let you know when I have more information available. Thank you for your continued patience. 

Best,

Laurie 

[Tinkerchelle73]

Hello,

They advised me of nothing. Between Comenity and Sephora all they kept stating was that they could only see the last four digits of the temp card and they referred me back and forth.  That's it. And they were sorry about me not receiving any details of the temporary card.  I had no way to save anything because nothing was shown to me upon approval. 

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[DaneeBT]

Hi @Tinkerchelle73

I'm sorry to hear about this! To reply to Laurie's private message, please click on the envelope/bell icon in the top right corner of BIC, select the message, then reply. Thank you!