Sephora Collection 5x points

[KJT63]

I have not been able to apply the 5x points. 

I have logged in and out, uninstalled the app then reinstalled. I've cleared the cache but nothing is working. All I get is error, you must be logged in and purchase Sephora Collection. 

I am logged in and have three Sephora products in my cart but I can't apply the points. 

[keelybt]

@KJT63 I'm sorry to hear that you are having trouble!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a picture of the error you are receiving or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[KJT63]

This is the message I get. 

 

 

[LaurieBT]

@KJT63, if you wish to receive assistance here in the Community, we kindly invite you to adjust your private messaging preferences. You can adjust your preferences in your Community settings (on the browser only, not the app). Please look for the gear/settings icon. If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat or call 1-877-SEPHORA (1-877-737-4672). Thank you!