Sephora Card Error

[nanixdamaris]

I am continuously prompted with the message:

“Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.”

I have verified that my information (personal, and billing) and card number is correct and matches; no abbreviations.

I do not owe a balance, my credit limit is as it should be and there are no holds. What could be the problem?

[Random88]

I am having this same problem! Did it ever get resolved for you?

[LaurieBT]

@Random88, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[DaneeBT]

Hi @nanixdamaris I'll take a look then send you a PM!