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Post in Customer Support

Sephora Birthday Gift Restocks?

I was so psyched to finally be able to get the Charlotte Tilbury birthday gift that Rouge folks are eligible for, only to find that it's now disappeared from the website, along with the Briogeo gift. All that's left is the Sol de Janeiro bum bum cream or Milk Makeup sampler. Will they restock, or is this just the unfair hand dealt to December birthdays? Seems messed up.

Re: Sephora Birthday Gift Restocks?

Hi @coelli,


I'm sorry these gifts are currently out of stock on our website! Regretfully, I don't have information if they will be restocked on our website. But I may suggest selecting from the other available options. I will share this feedback with the appropriate departments so they are aware. I'm sorry for this experience!




Re: Sephora Birthday Gift Restocks?

I had the same issue! All the best gifts run out😢

Re: Sephora Birthday Gift Restocks?

I hear you and agree as a fellow December Birthday Celebrant. So why DaneeBT does it seem like oh well better luck next year and this happens every year? I just got off the phone with Customer Service and they say to keep checking and when I asked why aren't they better prepared if this happens every year. December birthdays are no less special and we have to wait a whole year. After a year that has been hard for everyone, a little birthday treat would be nice. They said to keep checking and that they don't know what else to offer but that we can select the same gifts as everyone else if nothing gets restocked. So what is the point of spending money to maintain a status when you cannot use it to redeem anything special come your birthday? Not even offer anything in it's place a credit etc? That is horrible customer service and makes one feel ignored and taken for granted. . .really feel the lack of appreciation or care for your Customers, Sephora way to go in not spreading the holiday spirit.

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