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Post in Customer Support

Sephora App keeps changing my country

My Sephora app keeps changing my country to USA on it's own. I would change it back to Canada, but once I start shopping I notice the prices are the American prices again. And when I go back to app settings, I see that the app has switched my country back to USA again. I've already tried un-installing and re-installing the app but it does not work. Any idea why it's doing this? It just started happening to me today.  


Re: Sephora App keeps changing my country

Same here! Was wondering why prices felt cheaper 

Re: Sephora App keeps changing my country

Hi @ngjenni4


I'm so sorry about that! We are aware of the issue and it has been reported to the appropriate team. I recommend shopping on our mobile site or desktop in the meantime. If you would like assistance in placing an order, please contact us via phone at 1-877-737-4672 or via our Live Chat. Thank you and I'm sorry for the inconvenience.


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