Separate phone number and email accounts

[Faithcorace]

Hello,

I shopped in store the other day, put in my phone number, and the associate said I have many points.

I didn’t think of it much at the time but then the next day opened the app and saw that I only have 80 or so points (I did not redeem any in store)I called customer support and they told me I must be using two different emails, but I really don’t think that’s the case. I think one of my accounts is phone-based (what I’ve used at physical stores) and the other is email-based (which explains the app/me being logged in while shopping online).  My order history doesn't show my in store purchases on the app either. 

can someone please look into this for me? Id really love to merge the two accounts. Thanks so much!!

[bumbblebumbble]

 I am having the same problem. When I go into the store in person I can redeem points with my phone number, but how do I link my phone number to my Sephora App, so I can keep track of my points?

[DaneeBT]

Hi @bumbblebumbble I'll send you a PM to help!

[keelybt]

@Faithcorace I will send you a PM to help. 

[ciennam237832]

Could you please help me aswell? 

[LaurieBT]

Hi @ciennam237832,

I'm happy to help and I'll send you a message.

Best regards,

Laurie