Sent wrong colour lipstick twice and now told can’t correct

[Mssled74]

I have ordered the new Natasha denona I need a nude lipstick in Maria. It says the correct shade in my order as well as my shipping confirmation.

In the original order I in fact received “Andrea”, so I called to have the correct shade being “Maria” to be shipped out. That replacement order just arrived, again with the shade “Andrea”.

i call customer service AGaIN! But this time I am told that I can no longer be helped.

this is unbelievably rude and unacceptable. 
I do not live close to a store to easily do the exchange in person.

i have been a rouge member since the beginning of time and spend plenty of money. I have NEVER abused my privilege. Not have I ever been so brushed off by customer service.

anyone else been having this type of experience as of late?

[keelybt]

@Mssled74 I'm sorry to hear about your experience. I will look into this for you and send you a PM.