Selected Samples not received

[ck2023]

Hi there,

Just received my order placed on 15 December and I'm having the same problem as what some other people have experienced: not receiving the selected samples, even though they were shown as available when I made my purchase.

It's disappointing because I like to time my purchases depending on what samples are available. 

Is there anything you can do about it?

Cheers!

#samples #customersupport

[keelybt]

@ck2023 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[ck2023]

Hi, 

I've already enabled PM settings but haven't received any updates?

[ck2023]

Hi there,

first of all, how does one enable private messaging? I've checked through the app and didnt notice anywhere to enable that..?

[keelybt]

@ck2023 I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

[ck2023]

Ok, done!