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Post in Customer Support

Scent certificate

I have a scent certificate and trying to redeem it online. There is no code to enter, I scanned the barcode but had no luck. I also tried entering the code underneath the barcode. 

Has anyone had this issue or can help assist?

Re: Scent certificate

I just had this same issue for the last 10 minutes but after exiting my cart and going back in it suddenly recognized the promo code it had previously said it didnโ€™t recognize. Maybe try exiting the cart and going back in?

Re: Scent certificate

Hi @TamikaAshley1 


I will send you a PM to assist.

Re: Scent certificate

I also donโ€™t know how to redeem to it. Can you please help me too?

Re: Scent certificate

Hi @Licorice101,


I'm happy to check on this for you! I'll send you a message.


Best regards,


Re: Scent certificate

Hi Laurie, I have same issue. can you please help me? 

Re: Scent certificate

Hi @LOVELION79 I'm sending you a pm!

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