Scammed Gift Card

[lisamb325]

I was recently contacted by my friend that the $75 gift card I purchased for her for her birthday had $0 on it when she went to go use it. I feel awful about this for her and for me. I spent a lot of money to gift her and then there is no money on it for her to even use. I immediately contacted Sephora to inform them and hope that they could issue me another gift card but I was given no such help. They told me to contact my bank to issue fraud. My bank is not doing that. So now I am out $75 and then some (I still feel like I need to give her a gift that she can actually use) and Sephora still got their money from the purchase of the gift card. I think this is wrong! I’m frustrated that my money was taken from me and the company is offering no compensation for a problem that they know is happening with their cards. 

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Gift card

[LaurieBT]

@lisamb325, I'm so sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!