Saved products are gone

[tm29]

1. Is anyone else having issues with saving products? My entire list I had saved is gone! Now I cannot even save any products. Not a great time of year for this to happen, that is for sure.

[LaurieBT]

Hi @tm29,

I'm sorry to hear this! If you're using the app, please uninstall and reinstall the app on your device. If you're using the web browser, please try clearing your cookies and cache. You may need to look up how to do this on your specific device. Please also try switching to another browser. If the issue persists afterwards, please let us know. 

Best regards,

Laurie 

[tm29]

Hello,

I did try your suggestions and no luck. It’s a bad time of year to lose around the holidays. ☹️

[DaneeBT]

@tm29 I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings. Thanks! 

[DaneeBT]

@tm29 sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.