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Post in Customer Support
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Samples no longer offered?

Sephora used to offer 3 free samples with orders, then they cut it to 2. Now there’s not even an option to pick any samples at all. There have been NO samples shown for my last two orders. The first time, I thought it was some kind of website glitch, but maybe it’s a new policy. I became a regular customer for a number of products I tried via the small samples, and I think discontinuing them is very shortsighted. 

Re: Samples no longer offered?

@vaillank On the first page of checkout on the app, you'll need to scroll down toward the bottom! You should see a tab that says "add up to 2 free samples".

 

On the first page of checkout on desktop, toward the bottom right you'll see a tab that also says "add up to 2 free samples".

 

If you're not seeing either of these, can you please send me a private message with a screenshot of the first page of checkout so I can take a look? Thank you!

Re: Samples no longer offered?

@Broo127 I will send you a PM to further assist. 

Re: Samples no longer offered?

@DaneeBT I am also experiencing the same problem. However I am not able to DM you. Thank you for your help.

Re: Samples no longer offered?

@shoppingboy Sorry to hear that! Please note that samples depend on availability and may not always be included with online orders. I understand this might be disappointing and I wish I could provide a specific timeline for when they'll be available again. Rest assured, we're always working to provide the best for our customers.

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