Samples missing

[ShivangiA]

Usually I don’t order online other than my refills but I added samples this time and didn’t receive it. This happens with me when I go in person in store and they always tell me that they don’t have any samples. 

[keelybt]

@ShivangiA  I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

[keelybt]

@ShivangiA I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[ShivangiA]

I have enabled messages, also I have messaged you privately