Samples consistently missing

[Niki1990]

Spoiler

Consistent missing samples 

I’ve been a loyal Sephora shoppers for at least 15 years. My last several orders the samples have been completely missing. I just had two orders arrive with one sample in one package and none in the other. I understand right now is the holiday sale but as a company you know this, be prepared to have enough samples. It’s very frustrating as a customer that spends thousands of dollars a year to not even be given a sample that costs the company absolutely nothing. This is a continuous problem at all times during the year and I just don’t understand. It does not make me feel valued at all as a customer. Perhaps it’s time to take my money somewhere else. 

[DaneeBT]

Hi @Niki1990 I'm sorry to hear that! I will send you a PM to assist.

REgards,

Danee