Samples are always missing

[melloq]

hi. I’m a rouge member and I’m getting frustrated at not receiving the samples I chose or not receiving them at all. if you are out of the chosen samples doesn’t it make sense to add others? I also can’t tell you how many times I have placed orders and samples were not included, despite what the packing slip says.

[DaneeBT]

@melloq  sorry to hear that. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number  or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.