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Post in Customer Support
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Same day delivery

Hey! I just made a recent purchase and then received an email saying that my order has been modified because one or more of the items wasn’t in stock and that I haven’t been charged for the cancelled items, but when I go to my bank account, the original price is still there and they haven’t refunded me the item that they aren’t including. Also when I get on the app it shows two separate costs. The deducted one and the original price. Anyways,  will it take days for them to refund me back or what? Please help me out. 

Re: Same day delivery

Hi @mbluee19,

 

I'm sorry for the trouble! You won't be charged for any cancelled items. It can usually take 1-7 business days for the original authorization hold to reverse. Thank you!

 

Best,

Laurie

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