Same-day delivery not delivered

[brubernardes]

I ordered a same day deleivery at 3 p.m. yesterday well before the 5 pm cut off. It never came. No email. No notification. Nothing. Is just still processing. The customer service chat representative told me sometimes the order takes time to process. No timeline, no update, no help.

I payed for the same-day shipping specifically for one reason: I wanted these products to arrive before my flight home, considering they’re not available in my country.

I’m so disappointed with the lack of transparency and poor support!

[keelybt]

@brubernardes I'm so sorry for the delay! If you aren't able to receive the order,  please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[brubernardes]

@keelybt just sent you a private message with the order number. Let me know if you received it!

[keelybt]

@brubernardes I have replied to your private message.